When to contact support

Use support for signup, billing, outcome, profile, partner referral or trust problems that you cannot resolve in the dashboard.

What to send

• Your account email and whether you are an organisation, provider or partner.
• The page address and the action you were trying to complete.
• What you expected, what happened and any error message.
• A screenshot when the problem is visual or difficult to describe.

Use the right route

Use Contact for general help, Privacy & Data for signed-in data requests, the public privacy form for public-site data and trust review for misleading claims or unsafe conduct.