Capability Provider Standards

1. Truthful profiles

Capability Providers must keep profiles truthful and not misleading.

Do not exaggerate skills, client history, qualifications, work rights, availability, location, rates or outcomes.

2. Qualifications and credentials

Only claim qualifications, licences, certificates, memberships or accreditations that you genuinely hold.

If a credential has expired, is pending, is limited to a country, or belongs to another person or organisation, make that clear.

3. Availability

Keep availability realistic and up to date.

If your availability changes, tell relevant Capability Consumers promptly.

4. Representation

Be clear about who or what is providing the capability.

For example, say if delivery may involve:

• a company;
• a team;
• subcontractors;
• AI-assisted tools;
• automation;
• specialist partners.

Do not present a team, tool or outsourced service as one named individual if that would mislead a Capability Consumer.

5. Conduct

Capability Providers should:

• respond professionally;
• respect confidentiality;
• honour commitments;
• avoid spam;
• avoid abusive, discriminatory or manipulative behaviour;
• use the Platform in good faith.

6. Misrepresentation

Misrepresentation may lead to removal, suspension or termination.

Examples include fake portfolios, false employment history, fake references, copied work, misleading AI-generated work samples, or claiming to have delivered work you did not deliver.

7. Legal and tax responsibility

Capability Providers are responsible for their own legal, tax, immigration, insurance and professional obligations.

The Platform does not provide legal, tax or immigration advice.

8. Work product

Do not share confidential, infringing or stolen work product.

Only upload portfolio items, case studies or documents you have permission to use.