Community Standards

1. Shared expectations

Everyone using the Platform should:

• be honest;
• communicate respectfully;
• respond in good faith;
• avoid misleading claims;
• respect confidentiality;
• comply with applicable law;
• report serious concerns.

2. Capability Providers

Capability Providers should:

• describe capability clearly and truthfully;
• keep availability and rates up to date;
• avoid overstating qualifications, results or experience;
• be clear if work is delivered by a team, subcontractor, AI-assisted process or other arrangement;
• respond professionally to briefs and messages;
• honour agreed commitments or communicate early if something changes.

3. Capability Consumers

Capability Consumers should:

• post genuine needs;
• describe scope, budget, timing and expectations clearly;
• treat Capability Providers with respect;
• avoid discriminatory requirements;
• make decisions fairly and communicate outcomes where practical;
• use suitable contracts outside the Platform where needed.

4. Administrators

Administrators should:

• use access only for legitimate operational purposes;
• protect User data;
• record important moderation and support actions;
• act consistently and proportionately;
• escalate serious legal, safety, security or fraud issues;
• avoid using admin tools for personal reasons.

5. Confidentiality

Users may learn confidential information through briefs, profiles, messages or applications.

Users should not share confidential information without permission, unless required by law.

6. Disagreements

Users should try to resolve ordinary disagreements directly and professionally.

The Platform may help review trust and safety issues, but it does not act as a court, employment tribunal, tax adviser or contract arbitrator.

7. Breach of standards

Breaches may lead to warnings, content removal, feature limits, suspension or termination.